Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition as received
- With original tags attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
To request a return, please contact us at qianwenwudi@gmail.com with your order number.
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
If your return is approved, we will provide return instructions, including where to send your package.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery and contact us as soon as possible if:
- You received the wrong product
- The name, number, color, size, or other product details do not match your order
- The item arrives damaged or defective
- There is a significant stitching or production issue
We will review the issue and provide an appropriate solution, which may include a replacement or refund.
To help us resolve the issue quickly, we may ask you to provide:
- Clear photos of the item and the issue
- Photos of the name, number, color, or design if incorrect
- A photo of the size tag and measurements if there is a size discrepancy
- A photo of the shipping label when needed
Custom & Personalized Items
Because customized jerseys are made specifically for each order, returns or exchanges for change of mind, incorrect size selection, or incorrect customization information provided by the customer may not be accepted.
However, if we made an error with your customization or your item arrives defective or damaged, please contact us and we will make it right.
Size Issues
Please review the size chart carefully before placing your order.
If the size you receive is different from the size ordered or does not match the applicable size specifications, please contact us with photos of the size tag and item measurements so our team can review the issue.
Returns or exchanges due solely to selecting the wrong size may be subject to our return eligibility requirements, particularly for customized items.
Exchanges
If you would like a different eligible item or size, please contact us first.
For eligible standard items, the fastest option may be to return the original item and place a new order once the return has been accepted.
For customized items, exchanges are generally available only when the item received is incorrect, defective, or does not match the order placed.
Exceptions / Non-Returnable Items
We cannot accept returns on:
- Gift cards
- Final sale items
- Customized or personalized products that were correctly produced according to the information submitted with the order
This does not affect requests involving items that arrive damaged, defective, or incorrectly made.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at qianwenwudi@gmail.com.
Need Help?
For any questions about returns, exchanges, damaged items, or refunds, contact us at:
Please include your order number so we can assist you more quickly.